In the case where you receive a product and it does not meet your expectations you may return it within 10 days of receiving it, except for vertical platform lifts which are not returnable. Merchandise must be in original condition, with all original packaging, components, instructions, and warranty materials.
To obtain a Return Authorization (RA) number call please call our customer service number. If you ordered the wrong size and want to exchange it for another, most cases require a re-stocking fee. Large items such as power wheelchair lifts, power scooter lifts, and other products require re-stocking fees and shipping charges. In the case where you cancel an order or want to return an item after it has already shipped you will be responsible for all shipping charges and re-stocking fees. This applies to all products.
Vertical platform lifts are custom made and therefore not returnable. Once your vertical platform lift has gone in production, you will be assessed a 25% cancel fee to offset production costs if you cancel the order.
